Terms and Conditions ezyspin

1 Acceptance of Terms

These terms and conditions ("Terms") constitute a legally binding agreement between you ("Member") and ezyspin ("Platform", "us"). This document takes effect as soon as you complete the account registration process or use any service offered by ezyspin.

By continuing to use the platform, you confirm that you have read, understood and agree to comply with these Terms in full, including all updates that take effect from time to time. These Terms are to be read together with our Privacy Policy, which forms part of this agreement.

2 Member Eligibility

To register and use the ezyspin services, you must meet all of the following requirements:

• Be at least 21 years of age at the date of registration.
• Use your real identity — false or borrowed information is prohibited.
• Not be on an active self-exclusion list under any responsible gambling programme.
• Register in a personal capacity and not on behalf of a third party or corporate entity.
• Not be an employee, partner or close family member of any ezyspin employee.
• Be in a jurisdiction that does not restrict the use of online gambling services operating under international licensing.

ezyspin reserves the right to request identity verification at any time. Failure to provide the required documents within the specified period may result in account suspension until the process is complete.

3 Account Registration and Management

Each individual is only permitted to hold one (1) active account at ezyspin. This restriction covers holding multiple accounts under different names, different email addresses, different devices or different payment methods by the same individual.

• Information provided during registration must be complete, accurate and current.
• Members are fully responsible for updating their profile information whenever any changes occur.
• The account password is confidential and must not be shared with any third party.
• Any activity that occurs using your account credentials is your responsibility, unless there is evidence that the account was accessed unlawfully.
• If you suspect unauthorised activity on your account, contact our customer support immediately via live chat.

Accounts that have been inactive beyond the specified period may be subject to an administrative fee or closed at ezyspin's discretion, with prior notice sent to the registered email address.

4 Deposits and Payment Methods

ezyspin accepts deposits via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), and cryptocurrency (USDT, BTC, ETH). All deposits are processed in Malaysian Ringgit (RM) or its equivalent for cryptocurrency transactions.

• The minimum deposit for all payment methods is RM10.
• Deposited funds may only be used for betting purposes within the ezyspin platform.
• All deposits must originate from an account or e-wallet registered in the name of the same member. Third-party deposits are not accepted.
• ezyspin is not responsible for any charges or fees imposed by third-party payment providers.
• Any attempt to reverse a deposit that has been processed without valid reason may result in account closure and freezing of the existing balance.

5 Withdrawals

Withdrawals from your ezyspin account are subject to the following conditions. Processing is usually completed within 5–30 minutes once the request is approved.

• The minimum withdrawal per transaction is RM100.
• Withdrawals may only be made to a payment account registered in the name of the same member.
• Before the first withdrawal is processed, full identity verification (including a copy of MyKad) may be required.
• Withdrawals from accounts that have received a bonus must first meet the applicable wagering rollover requirements.
• ezyspin reserves the right to delay withdrawals while a security investigation or identity verification is in progress.
• Transactions suspected of fraud or money laundering will be reported to the relevant authorities and the withdrawal will be held until the investigation is complete.

6 Bonuses and Promotions

All bonuses and promotions offered by ezyspin are subject to specific conditions for each offer. The general conditions that apply to all bonuses are as follows:

• Welcome Bonus: 100% bonus on the first deposit up to RM500. The wagering requirement is 20 times the bonus value before bonus winnings can be withdrawn. For example, a deposit of RM100 gives a bonus of RM100 with a wagering requirement of RM100 × 20 = RM2,000.
• Bonuses may only be claimed once per offer, per member, address or device.
• ezyspin reserves the right to cancel bonuses obtained through unauthorised means, including the use of duplicate accounts.
• Bonuses cannot be transferred, sold or exchanged directly for cash without meeting the wagering requirements.
• Wagering requirements must be completed within the time period stated for each promotion. Bonuses not used within that period will expire automatically.
• ezyspin reserves the right to modify or withdraw any promotion at any time without prior notice, provided it does not affect bonuses that are currently active for existing members.

7 Game Rules

All games available on the ezyspin platform — including online slots, live casino, sportsbook and virtual sports — are governed by the specific rules of each game. Members are responsible for familiarising themselves with those rules.

• Game results are final unless there is a proven technical error that affected the outcome.
• Any technical error or system disruption that affects a game result will be reviewed by our technical team. Affected bets may be voided or refunded depending on the circumstances.
• The use of automation software, bots or any other method to manipulate games is prohibited and may result in immediate account closure.
• For sports bets, displayed odds are subject to change until the bet is confirmed. Confirmed bets cannot be cancelled.
• Ezyspin reserves the right to void bets if there is an administrative or technical error in the setting of odds or game parameters.

8 Member Conduct and Prohibited Activities

ezyspin members are prohibited from doing the following while using the platform:

• Using unauthorised software or methods to gain an unfair advantage.
• Colluding with other members to manipulate game outcomes.
• Using the platform for money laundering or any other unlawful financial activity.
• Spreading false or misleading information about ezyspin to the public.
• Using abusive language, threats or offensive content through customer support channels.
• Registering an account on behalf of a third party or accepting payment to do so.

Violating any of the above prohibitions may result in account suspension or permanent closure, balance freeze, and legal action where necessary.

9 Limitation of Liability

Ezyspin provides its services "as is" and makes no guarantees regarding uninterrupted platform availability. We are not liable for:

• Financial losses arising from betting outcomes, whether due to a member's own judgement or unforeseen circumstances.
• Service disruptions caused by scheduled system maintenance or technical incidents beyond our control.
• Indirect, incidental or consequential losses arising from the use of, or inability to use, the platform.
• Third-party content or services that may be accessed through our platform.

Ezyspin's total liability to any member under any circumstances will not exceed the amount deposited by that member in the 30 days prior to the claim being made.

10 Amendments to These Terms

Ezyspin reserves the right to update or amend these terms and conditions at any time. Amendments take effect when the latest version is published on this website. We will endeavour to notify members of significant changes via email or in-platform notifications.

Continued use of the ezyspin platform after amendments are published will be considered acceptance of the updated terms. If you do not agree with the amendments, you must stop using the platform and contact customer support to close your account.

11 Governing Law and Dispute Resolution

These terms and conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which ezyspin is licensed under its international licence. Any dispute arising in connection with these Terms or the use of the platform should first be resolved through direct negotiation with the ezyspin customer support team.

If a dispute cannot be resolved by mutual agreement within 30 days from the date it was first raised, it shall be referred to binding arbitration under the rules of the arbitration body selected by ezyspin at its sole discretion.

To submit any complaint or dispute, please contact our support team via 24/7 live chat or by email at [email protected] with the subject line "Official Complaint".